Support
How can we help?
Email support@homekcal.com. Every message gets an answer.
I bought Pro on another phone
Sign in with the same Apple, Google or email account on the new phone, then tap Restore purchases on the Pro screen. Your log comes back with your account.
A meal estimate looks wrong
Tap the item to change the food, the portion or the oil level. The app remembers your fix for that dish next time. Estimates from a photo are ranges, not counts, and can miss oil and portion size by a lot.
Export my data
In the app: Settings, Account, then Export my data. You get everything as JSON and CSV files.
Delete my account
In the app: Settings, Account, then Delete my account. Your meals, profile, targets and weights are deleted at once. See the delete your account page for what stays and for other ways.
Cancel Pro
Pro is billed by the App Store or Google Play, so you cancel there:
- Open Settings on your iPhone.
- Tap your name, then Subscriptions.
- Tap Homekcal Pro, then Cancel Subscription.
- Open the Google Play app.
- Tap your profile picture, then Payments and subscriptions, then Subscriptions.
- Tap Homekcal Pro, then Cancel subscription.
Refunds are handled by the store: ask Apple or Google directly.